"I've developed a relationship with Jet Edge, and relationships are very important in business. Jet Edge treats me like they know me, and with respect and good response. I can call Jet Edge and say 'Can I talk to Jude [Jet Edge President Jude Lague]?’ and they will let me talk to Jude. A lot of companies won't let you talk to the president unless you are a president. Jet Edge is more like family. Everyone is on a first-name basis."