"I like Jet Edge's vertical integration and one call for service. A lot of the other companies require you to call one company for parts and service on the gantry and another for parts and service on the pump. I also liked Jet Edge's 24-hour availability. Many other waterjet manufacturers were available eight to five in their time zone or they had online support. Plus, I really liked working with David Arthur [Jet Edge's Southeast U.S. regional sales manager]. I felt that he was as honest as a salesman could be and was willing to work with us to determine the best solution."